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Privacy Policy

Happy Family Motorhome Hire Privacy

Policy Last updated: 12/08/2025

This Privacy Policy explains how we collect, uses, and shares your personal data when you visit or make a booking through our website.

We are committed to protecting your privacy and handling your data transparently and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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--- 1. What Personal Data We Collect

We collect personal data to provide and improve our campervan rental services. The types of personal data we collect depend on how you interact with our website: From Renters (Customers): When you make a booking or create an account, we may collect:

*Contact Information: Your full name, email address, phone number, and physical address.

*Account Details: Your username and hashed password.

*Payment Information: Payment details collected and processed by third-party payment providers (e.g., Stripe). We receive transaction confirmations but do not store your full payment card details on our servers.

*Identity Verification: While we do not collect driving licence or passport details directly through the website, we may require you to present these documents for in-person verification when collecting the motorhome. This includes verifying your driving history and penalty points using a DVLA check code.

*Communications: Records of your messages and interactions with us via our website's contact forms or email.

From Website Visitors/Users: When you browse our website, we automatically collect certain technical data:

*Technical Data: Your IP address, browser type and version, operating system, device type, referral source, pages viewed, and time spent on pages.

*Cookies and Tracking Technologies: Information gathered through cookies and similar technologies (e.g., for website analytics, personalisation, and remembering your preferences).

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--- 2. Purpose of Processing Your Personal Data

We collect and process your personal data for the following specific purposes, relying on the indicated legal bases under UK GDPR:

*To Facilitate Motorhome Rentals: To enable you to browse availability, make and manage bookings, and facilitate communication regarding your rental.

*Legal Basis: Performance of a contract.

*To Process Payments: To manage and process financial transactions related to your bookings, including payments and refunds.

*Legal Basis: Performance of a contract and Legal obligation (for tax and accounting purposes).

*For User Account Management: To create and maintain your user account, allowing you to log in and manage your profile and bookings.

*Legal Basis: Performance of a contract.

*For Identity and Driving Entitlement Verification: To verify your identity and ensure you meet driving and insurance requirements, including checking your driving licence details and penalty points via the DVLA check code.

*Legal Basis: Legal obligation (e.g., insurance requirements) and Legitimate interests (our interest in ensuring the safety of our campervan and compliance with insurance policies). *For Communication and Customer Support: To communicate with you regarding your bookings, provide support, and respond to your inquiries.

*Legal Basis: Performance of a contract and Legitimate interests (our interest in providing effective customer service).

*For Website Improvement and Security: To analyse website usage, improve functionality and user experience, troubleshoot issues, and ensure the security of our website.

*Legal Basis:  Legitimate interests (our interest in maintaining a secure and functional website).

*For Marketing and Promotional Communications: To send you updates, special offers, and news about our services, only if you have explicitly consented.

*Legal Basis: Consent.

*To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests (e.g., tax or law enforcement).

*Legal Basis: Legal obligation. 

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-- 3. How We Use and Share Data

We are committed to protecting your privacy. While we primarily use your data to facilitate your campervan rental directly with you, there are certain situations where we share or allow access to your data with trusted third parties.

Sharing with Us (The Motorhome Owner/Operator): Your personal data, including your contact information and booking details, is shared directly with us, the owner and operator of this website and the motorhome.

This is essential for us to: Confirm your booking and manage your reservation.

* Communicate with you regarding your rental.

* Facilitate the safe pick-up and return of the campervan.

* Manage any issues that may arise during your rental period.

* Fulfill our contractual obligations to you and ensure a smooth rental experience. Sharing with Third-Party Service Providers: We engage various third-party service providers who assist us in operating our website and delivering our services. These providers act as data processors on our behalf and are legally obligated to protect your data. They only process your data according to our instructions and relevant data protection laws (UK GDPR).

We may share your data with the following types of providers:

*Booking Management Platform (Bookalet): Our booking system is powered by Bookalet. When you use our website to check availability and make a reservation, the personal and booking data you provide is processed and stored by Bookalet on our behalf. Bookalet helps us manage our booking calendar, renter communications, and booking confirmations.

*Website Hosting and Platform Provider (e.g., Wix): Our website is hosted on the Wix.com platform. Wix provides us with the online platform that allows us to offer our services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

*Payment Processors (e.g., Stripe, PayPal): To facilitate secure online payments for your bookings, we use third-party payment gateways. When you make a payment, your payment details are collected and processed directly by these providers. We do not store your full payment card details on our servers.

*Analytics Providers (e.g., Google Analytics): We use analytics services to understand how users interact with our website, helping us improve its functionality and user experience. These services collect technical data (like IP address, pages visited) in an anonymised or aggregated form where possible.

*Email Communication Services: We may use third-party email providers to send you booking confirmations, service updates, and other important communications related to your rental. This may also include services used for sending marketing newsletters, if you have subscribed to them.

*Legal, Accounting, and Professional Advisors: We may share data with our professional advisors, such as lawyers, accountants, or insurers, when necessary to obtain advice or to comply with legal obligations. Compliance with Legal Obligations: We may disclose your personal data if required to do so by law or in the good faith belief that such action is necessary to:

* Comply with a legal obligation or a court order (e.g., in response to a warrant or subpoena).

* Protect and defend our rights or property.

* Prevent or investigate possible wrongdoing in connection with the Service.

* Protect the personal safety of users of the Service or the public.

Marketing Communications: If you have explicitly opted-in to receive marketing communications from us, your contact information (primarily email address) will be shared with our email marketing service provider (e.g., Mailchimp, Sendinblue – if you decide to use one). This is solely for the purpose of sending you newsletters, promotional offers, and updates about our campervan rental services. You have the right to withdraw your consent at any time. You can do this by clicking the "unsubscribe" link at the bottom of any marketing email you receive from us, or by contacting us directly. Please note that withdrawing your consent for marketing communications will not affect service-related emails necessary for your bookings (e.g., booking confirmations, rental instructions).

 

--- 4. How Long We Retain Your Data

We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, we are legally required to keep basic information about our customers (including Contact, Identity, and Financial Data) for six years plus the current financial year after they cease being customers, for tax purposes. In some circumstances, you can ask us to delete your data (see 'Your Data Protection Rights' below). -

 

-- 5. Your Data Protection Rights Under UK GDPR

You have important rights regarding your personal data. We are committed to upholding these rights.

They include: Your right to access: You have the right to request a copy of the personal data we hold about you.

Your right to rectification: You have the right to ask us to correct any personal data we hold that you believe is inaccurate or incomplete.

Your right to erasure (the 'right to be forgotten'): In certain circumstances, you have the right to request that we delete your personal data.

*Your right to restrict processing:You have the right to ask us to restrict the processing of your personal data in certain situations (e.g., if you dispute its accuracy).

*Your right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, in a structured, commonly used and machine-readable format.

*Your right to object to processing: You have the right to object to the processing of your personal data in certain circumstances, particularly where we are relying on a legitimate interest as our legal basis.

*Your right to withdraw consent: Where we are relying on consent to process your personal data (e.g., for marketing communications), you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

*Your right to complain to the ICO: If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for upholding information rights. Their website is www.ico.org.uk. To exercise any of these rights, please contact us using the details provided in the 'Contact Us' section below. We will respond to all legitimate requests within one month.

 

--- 6. How We Secure Your Data

We take the security of your personal data very seriously. We've implemented appropriate technical and organisational measures to protect your data from accidental loss, unauthorised access, alteration, disclosure, or destruction. Our website uses SSL (Secure Sockets Layer) encryption to ensure that data transferred between your browser and our site is secure. Our website is hosted on the Wix.com platform, which employs robust security measures, including firewalls, data encryption, and physical security at their data centres, to protect your information. Access to your personal data is restricted to us, the website operator, and authorised third-party service providers (as outlined above) who need the data to perform their specific functions and are bound by strict confidentiality obligations.

 

--- 7. Links to other websites.

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

--- 8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of the document. For significant changes, we may provide you with additional notice (e.g., via email if we have your contact details). We encourage you to review this Privacy Policy periodically for any changes.

 

--- 9. Contact Us

If you have any questions about this Privacy Policy, your data protection rights, or our data practices, please contact us:

*By email: info@happyfamilymotorhomehire.co.uk

*By post: 89 Hillview drive, Blantyre G72 9EE

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