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Privacy Policy

Happy Family Motorhome Hire

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Last updated: May 2026

This Privacy Policy explains how Happy Family Motorhome Hire collects, uses, and shares your personal data when you visit our website or make a booking with us. We are committed to protecting your privacy and handling your data transparently and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


 

1. Who We Are

Happy Family Motorhome Hire is a sole trader business operating from 89 Hillview Drive, Blantyre G72 9EE, Scotland, United Kingdom. We are the data controller for the personal data we collect from you.


 

2. What Personal Data We Collect

From renters and all named drivers:

  • Full name, date of birth, and contact details (email address, phone number, postal address)

  • Driving licence details and licence number

  • Passport or national identity card details (mandatory for non-UK licence holders)

  • Two proofs of address

  • DVLA Licence Check Code or written driving history declaration (non-UK licence holders)

  • Motor claims and conviction history (last 5 years)

  • Signed rental agreement and all appendices


 

Payment data:

  • Rental fee payments are processed by Stripe Payments UK Ltd. We receive transaction confirmations but do not store your full card details. Stripe’s privacy policy: stripe.com/gb/privacy

  • Security deposit payments are processed in person by Square (Block, Inc.) via card terminal at collection. We do not store your full card details. Square’s privacy policy: squareup.com/gb/en/legal/general/privacy


 

Operational data collected during the rental:

  • GPS location data of the Motorhome throughout the rental period — for vehicle security and compliance with geographical restrictions. The Lessee is informed of and consents to this monitoring in the Rental Agreement.

  • Photographs and video of the Motorhome at collection and return — for vehicle condition documentation.


 

From website visitors:

  • Technical data: IP address, browser type and version, operating system, device type, pages viewed, and time spent on pages.

  • Cookies and tracking technologies: information gathered through cookies for website analytics and personalisation.


 

3. Why We Collect Your Data

We collect and process your personal data for the following purposes:

  • To facilitate motorhome rentals — to enable you to browse availability, make and manage bookings, and communicate regarding your rental. Legal basis: Performance of a contract.

  • To process payments — to manage financial transactions including payments and refunds. Legal basis: Performance of a contract and legal obligation.

  • To verify your identity and driving eligibility — to confirm you meet our insurance requirements, including checking your driving licence and claims/conviction history. Legal basis: Legal obligation (insurance requirements) and legitimate interests.

  • To monitor the Motorhome’s location during the rental period — for vehicle security and compliance with geographical restrictions set out in the Rental Agreement. Legal basis: Legitimate interests.

  • To document the vehicle condition at collection and return — to protect both parties in the event of a dispute. Legal basis: Legitimate interests and performance of a contract.

  • For website improvement and security — to analyse usage and improve functionality. Legal basis: Legitimate interests.

  • For marketing communications — only if you have explicitly consented. Legal basis: Consent.

  • To comply with legal obligations — including tax, accounting, and law enforcement requirements. Legal basis: Legal obligation.


 

4. How We Share Your Data

We do not sell your personal data. We may share your data with the following third parties where necessary:


 

Stripe Payments UK Ltd

Stripe processes rental fee payments on our behalf. Your card payment data is handled directly by Stripe in accordance with their privacy policy at stripe.com/gb/privacy. Stripe is PCI DSS compliant.


 

Square (Block, Inc.)

Square processes security deposit payments via card terminal at the time of collection. Your card payment data is handled directly by Square in accordance with their privacy policy at squareup.com/gb/en/legal/general/privacy. Square is PCI DSS compliant.


 

Allianz Insurance plc / Alan Boswell Group

Our insurance provider and broker may require access to driver information (including driving licence details, claims history, and conviction history) for the purposes of verifying eligibility and handling any insurance claims.


 

Bookalet

Our booking management system. When you make a reservation through our website, your booking data is processed and stored by Bookalet on our behalf.


 

Wix.com

Our website is hosted on the Wix.com platform. Your data may be stored through Wix’s data storage and databases.


 

Analytics providers (e.g. Google Analytics)

We use analytics services to understand how visitors use our website. These services collect technical data in anonymised or aggregated form where possible.


 

Legal, accounting, and professional advisors

We may share data with lawyers, accountants, or insurers when necessary to obtain advice or comply with legal obligations.


 

Law enforcement authorities

We may disclose personal data if required by law, court order, or to protect our property — including in cases of suspected theft or misappropriation of the Motorhome.


 

5. How Long We Retain Your Data

  • Identity documents (driving licence, passport, proofs of address): up to 30 days after the rental ends, then securely deleted.

  • GPS location data: up to 90 days after the rental ends, then securely deleted.

  • Photographs and video of vehicle condition: up to 90 days after the rental ends, or longer if a dispute or insurance claim is ongoing.

  • Financial records (payment records, invoices): up to 7 years in accordance with HMRC requirements.

  • Incident or accident records: for as long as required by our insurer or by law.

  • General customer contact data: up to 6 years after the end of the customer relationship, for legal and accounting purposes.


 

6. Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Right to access — request a copy of the personal data we hold about you.

  • Right to rectification — ask us to correct any inaccurate or incomplete data.

  • Right to erasure — ask us to delete your data, subject to our legal obligations.

  • Right to restrict processing — ask us to limit how we use your data.

  • Right to data portability — request your data in a portable, machine-readable format.

  • Right to object — object to processing based on legitimate interests.

  • Right to withdraw consent — where processing is based on consent (e.g. marketing), withdraw at any time without affecting prior processing.

To exercise any of these rights, please contact us at info@happyfamilymotorhomehire.co.uk. We aim to respond within 14 days and will always respond within the statutory 30-day period required by UK GDPR. Requests are normally free of charge. However, where requests are manifestly unfounded, excessive, or repetitive, we reserve the right to charge a reasonable administrative fee to cover our costs, as permitted under UK GDPR Article 12(5).


 

7. How We Secure Your Data

We take the security of your personal data seriously. Our website uses SSL encryption. Our website is hosted on the Wix.com platform which employs firewalls, data encryption, and physical security measures. We do not store full card payment details — these are handled by Stripe and Square who are both PCI DSS compliant. Access to your personal data is restricted to authorised personnel and third-party service providers who need it to perform their specific functions.


 

8. Cookies

Our website may use cookies to improve your browsing experience, analyse website traffic, and remember your preferences. You can control cookies through your browser settings. For full details, please refer to our Cookie Policy on the website.


 

9. Links to Other Websites

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.


 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.


 

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

  • Website: ico.org.uk

  • Phone: 0303 123 1113

  • Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF


 

12. Contact Us

If you have any questions about this Privacy Policy or your data protection rights, please contact us:


 


 

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